Terms and Condition
www.welacoffeeroaster.com allows you to shop for coffee beans and other coffee-related products online. By using this website, you agree to these terms and conditions.
1. General Terms
By agreeing to these terms and conditions, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose.
You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website.
We do not guarantee that our Website will be secure or free from bugs or viruses.
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your services.
We reserve the right to refuse service to anyone for any reason at any time.
2. Accessing to website
3. Your Account and Password
4. Reliance on Website Information
We attempt to be as accurate as possible. However, we are not responsible if product descriptions, photographs, pricing or other information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
5. Products and Services
Our products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. All descriptions of products or product pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
6. Intellectual Property Rights
You can choose to pay for your products in www.welacoffeeroaster.com by 2 payment methods.
Pay by direct bank transfer, which your order will be held for 24 hours.
If you are not making the payment during that time, your order will be deleted and you have to make the order again. Once your order is completed, you will receive a payment confirmation via email.
8. Return Policy
8.1 Return Policy for Coffee
We do not accept returns on coffee due to the perishable nature of coffee. However, we are willing to resolve problems as they arise.
If you have any issues with your coffee, or if there are errors in your order, please contact us via firstname.lastname@example.org or LINE ID : @welacoffee within 3 days of receiving your order. We will do our best to ensure that you are satisfied.
8.2 Return Policy for Merchandise (non-coffee items)
We would like you to be satisfied with your purchase. Within 7 days of receiving the merchandise (non-coffee items), you will be able to return the products you have purchased in their original condition without any damage or use and the packaging must be intact, and we will give you a refund on the products. However, the shipping costs will not be refunded. Shipping the products back to us and the cost will be your responsibility.
To return your item please contact us only via email@example.com within 7 days of receiving the products by providing eligible evidence of purchase with your bank account.
Your product will be refunded to your given bank account within 30 days after we receive the returned product with return conditions.
9.1 Delivery for Coffee
We are guarantee that you will receive freshly-roasted coffee beans. Therefore, your coffee will be roasted and shipped within 7 days after your payment is completed. We use third party delivery company, such as Thailand Postal Service and Kerry Express, which you should receive your products within 2-3 working days after your products have been shipped. Please note that we are not responsible for the packages once it is transferred to the delivery company. Any shipping delays or lost packages are their responsibility but we will try our best to help resolve the problems.
9.2 Delivery for Merchandise (non-coffee items)
Your order for Merchandise (non-coffee items) will be shipped within 3 days after your payment is completed. We use third party delivery company, such as Thailand Postal Service and Kerry Express, which you should receive your products within 2-3 working days after your products are shipped. Please note that we are not responsible for the packages once it is transferred to the delivery company. Any shipping delays or lost packages are their responsibility but we will try our best to help resolve the problems.
10. Changes to Our Website, Service and Prices
Questions about the Terms and Conditions should be sent to us at firstname.lastname@example.org